Last updated: 23.06.2022
"GRΕGORΥS SA" (hereinafter referred to as "the Company", "we" or "us"), with a registered seat in the Municipality of Alimos, Attika, Greece, 8, Archeou Theatrou str., Postal Code: 17456 commits to protect and respect your privacy.
For the purposes and in the meaning of the privacy law GREGORYS S.A. a company incorporated and existing under the laws of the Hellenic Republic, with a registered seat in Alimos, Attika, Greece, 8 Archeou Theatrou str., postal code 174 56, shall be Data Controller.
1. Which personal data we collect
We collect your personal information when you use the Website or the application Gregorys eorder. The information we collect are divided in three main categories : (a) data provided to us by you, (b) data collected via automated methods, and (c) data collected by other sources. We may collect data from our franchise network.
We may combine the data provided to us by you with data collected via automated methods and with data collected from other sources.
1.1 Collection of data provided by you in the ways listed below :
- the Company collects only Registered Users’ personal data as registered in the Website by these users for the purposes of using certain services of the Website, and only if the Users have accepted the relevant Terms of Participation. Specifically, the collected and processed data concerning Registered Users are the following: name, surname, email address, contact phone number, service address, date of orders, number of orders, transaction value.
- profile information arising when using the Website and the application “Gregorys eorder”, including the services you prefer or/and the hours you prefer to visit us or/and the frequency you use the Website or/and the application Gregorys eorder, and
- when you contact our offices or/and our call center or/and via email or/and through the Website, either for purchases, or for expressing your opinion, complaints or comments. We record other personal data you choose to provide us during our interaction and/or your communication with us (indicatively email, contact phone, service address), call content to our customer service center (via phone or other ways of communication with sound).
1.2 Collection and process of data via automated methods
We may use automated methods to collect data from your mobile device when you browse our Website or our application Gregorys eorder.
We may collect data concerning :
- your internet protocol address (IP address),
- your mobile device’s operating system in case you visit the Website via a portable device,
- the type of portable device and its settings,
- the serial numbers relating to your device and its parts,
- ad IDs (for example, IDFAs and IFAs) or similar IDs,
- the redirecting site (the website that led you to us),
- messages to us or about us on social media, and
-actions related to the way you use our Website, such as sections you visit on our Website.
Our Website and application Gregorys eorder may collect data about the exact location of your mobile device using geographical location and technologies such as GPS (Global Positioning System), Wi-Fi (Wireless Local Area Network), Bluetooth or cell tower proximity. The majority of mobile devices and browsers allow you to revoke the license you gave us to collect this information using the settings on your device or your browser. If you have any questions about the way you can prevent the data collection concerning your exact location, we suggest you to contact your mobile device's technical support, your device manufacturer or your software or browser provider. Some of the Website’s services may not work properly without your location data. If you wish to delete any data we have collected and which could identify your location, please contact us at the address, telephone number or e-mail address referred below. Under law, we may need to retain certain data.
1.3 Collecting information from other sources
We may collect data about you from other companies or organizations. We may also receive personal data from third parties (e.g. cooperating platforms – aggregators (indicative e-food, box), in order to service the order given through the cooperating platform. We may also collect data that is publicly accessible. For example, we may collect data about you when you interact with us on social media. Finally, we may collect data about you when you register at loyalty programs organized by the Company and are implemented through the stores of Gregorys network.
1.4 Underage persons
2. How we use the information we collect
We may use and / or process your data for one or more of the purposes below in accordance with the legal basis of article 6 of the GDPR. When required under the law, we shall ask at the data collection point for your consent prior to using your personal data, which consent, if granted you may recall at any time. We may also use and process your personal data, depending on our lawful needs: to act upon our contract (or pre-contract), to comply with our legal obligations or to further our legitimate business interests.
In particular, we will use the data collected from you for the following purposes:
-so that you can navigate the Website and make use of its features as well as of those regarding the application “Gregorys eorder”,
-to send you products and provide you services you purchase through our Website and /or our application
- to infer commercial conclusions in order to improve the quality of services provided by Gregorys to consumers who choose to order through cooperating platforms (aggregators)
-to personalize your experience on our Website and our application,
-to manage your calls, to search for information in order to complete your requests, purchases and orders
-to manage your requests and complaints that you have submitted to us or are related to our products, our services, our Website and/or our application, and when required your personal data is transferred to third parties (e.g. insurance agent) only if you have provided your consent.
-to answer your requests and questions about products & services as well as to inform you and respond to your suggestions and comments on improving our products and services
-to announce you the results of surveys, lotteries and competitions in which you may have participated.
-to manage our business, including the development of new products and services, conducting customer research, and evaluating our sales, marketing and advertising performance,
-to ensure quality and for training our staff, in order to maintain, manage and improve our products, your orders, our offers, promotions, our customer service level in general, our Website and our application.
-to comply with legislation,
-to maintain the security of the Website and/or the application and to prevent any fraud.
-to send you our newsletter via email if you have asked for (you can inform us at any time if you no longer wish the newsletter), and /or to send you (if we have received your consent) new information / communications related to new products and services of the Company, in order to make promotional actions for advertising Company’s new products and services as well as customer feedback surveys in order to improve our services (these promotional communications can be made via Viber, SMS, Web, newsletters as well as via application notifications). If you do not want to receive offers and promotions by email, please click on the unsubscribe link in any email sent by us. In other words you can unsubscribe at any time.
3. With whom we share your data
Should we decide for strategic or business reasons to sale and transfer our business in whole or in part, it is possible that by reason of and in the context of such transaction we will transfer data already collected and processed, including client data, to any party involved in or associated with the transfer.
We may decide, for strategic or other business purposes, to sell or transfer our business in whole or in part. As part of this sale or transfer, we may pass on information that we have collected and stored, including customer information, to any party involved in the sale or transfer.
We also may transfer non identifiable data, i.e. anonymous statistical data which will include data on your browsing of the Webpage.
By way of exception, our Company may share your personal data to third parties only if there is obligation under law to do so: (a) to comply with legal procedures (eg a decision or order made by a judicial or other competent authority) or under law (b) to the extent permitted by applicable law (c) to enforce the terms and conditions and (d) for the protection of our rights, confidentiality, security or property. We may also use and disclose your information in other ways, after obtaining your consent.
4. Retention of data
5. Links to other websites and social media
It is also possible that providers of other applications, tools, widgets and add-ons available in our Website, such as the Facebook «Like» button, use automated methods for the collection of data and the use of such operations. Such providers are likely to process your data under their policies.
6. International data transfer
The data that we collect from Users will remain and will be stored on a secure server within the E.U.; the Company will take all reasonable measures to protect the data.
Regardless of the country which your l data is transferred to and shared, we will share your dat only on a need-to-know basis and always in accordance with the appropriate protection mechanisms s (such as under the Standard Protection Clauses).
You have the right to request a copy of the above by contacting the company "GREGORYS S.A." at firstname.lastname@example.org.
7. Data Protection
We commit to take all appropriate measures to safely retain your personal data. Our technical, administrative and actual processes have been designed to protect your data from accidental, illegal or non-authorized loss, access, discovery, use, amendment or destruction. Although we try to protect our information systems, no website, information system or data web transfer or transfer to any other public network cannot be 100% secure. If you have any reason to believe that your interaction with us is no longer safe, please do immediately inform us in the manner designated in par. 10 "How to communicate" below.
8. Your rights as data subjects
Under the law, on your request on one hand to be informed on whether your personal data is processed and on the other to receive additional information on such process, in particular with regard to the type of process, the appropriate warranties under which your data may be shared to a third country or to an international organization. You also have the right to correct or update your personal data if same are not correct. Furthermore, when the relevant law requirements are met, you have the right to have your personal data deleted, the right to limit processing, the right to data portability, and the right to refuse processing. Should we wish your personal data to be deleted, please do communicate with us in the address stated hereinbelow; in such case we may request proof of identification prior to deleting your data as per your request. Should such proof of identification not be given, we will not be able to satisfy your request..
Furthermore, you may withdraw your consent at any time, but such withdrawal shall not affect processing made under your consent and until the time you consent request was made known to us You can also withdraw your consent to marketing communication. In practice , you will usually either explicitly consent beforehand to the process of your personal data for marketing purposes, or we will give you the option to unsubscribe the process of your data for advertising purposes. If you consider that the process of your data breaches the law you have the right to file a complaint to the Hellenic Data Protection Authority, Kifissias Avenue 1-3, P.C. 115 23, Athens or to the link https://www.dpa.gr/en/individuals/complaint-to-the-hellenic-dpa
You can exercise your rights and receive additional information on such rights by contacting us in writing in accordance with article 10 «Ηow to contact us» hereinbelow. We will reply to your request as soon as possible and in any even withing a month from the date we received same. In the event of a delay in our response you will be so notified and we will also inform you of the estimated date of reply.
You can also visit the Website and / or the application to update your online profile.
9. Amendments and modifications
10. How to Contact us